UK standard delivery
We aim for all UK orders to arrive in 3-5 working days and these will need to be signed for.*
We aim for all international orders to arrive in within 14 working days and these will need to be signed for.*
*Due to Covid-19, some orders may take a little longer. We thank you for your understanding.
Please contact firstname.lastname@example.org within 14 days of receiving your order and we will issue you with the returns address.
Please note that original shipping charges are non-refundable.
Please note items marked in the SALE are non-refundable.
Charms which have been returned in the original packaging and are unworn will be refunded.
Hoops WILL NOT be refunded due to hygiene reasons unless faulty. The buyer is responsible for the cost of shipping the items back.
PARROT London reserves the right to refuse any returns which do not meet our return policy requirements.
Alternatively, if your product is faulty or not as described and a period of more than 30 days has elapsed, then you are entitled to request a replacement or a repair.
If your Products cannot be repaired or replaced by us then you are entitled to request a refund within six months from the date that you received the Product. We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being worn.
We will process your refund as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation.
Please note that we reserve the right, in certain jurisdictions, to suspend the granting of refunds during certain periods of the year at which we experience particularly high demand.
Should the Customer′s chosen courier fail to deliver or lose their return parcel, it is the Customer′s responsibility to claim compensation from their chosen Courier directly. PARROT London is not liable for any lost returns.
My jewellery is faulty, what should I do?
All of PARROT London’s Hoops & Charms are checked carefully before shipment. We can offer a refund or exchange your item within 7 days of purchase if your Hoops or Charms are faulty. We need to be notified as soon as you receive the package. Please email email@example.com with details.
PLEASE NOTE:PARROT London Hoops and Charms are made by hand so there may be minor imperfections to the pieces which is what makes them unique. No two pieces are identical in many cases.
The buyer is responsible for shipping their return within 7 days of receiving our returns address. Any items shipped after that will be accepted at our discretion.
PARROT London is not responsible for any return shipping costs or customs and duties reimbursement. We recommend you send back any returns using a signed for postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 7 days from the date of your return being processed for the refund to credit your original method of payment.
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